Infosys BPO has developed a case study with the Indian Institute of Management, Bangalore to be used by business schools as part of their management curriculum.
Professors Janat Shah and L S Murty of IIM-B were involved in developing the case study. Its objective is to impart industry specific knowledge to management students whilst integrating practical experience and expertise with theoretical concepts. Starting this year, the case study will be included in the IIM-B Operations Strategy Course for second year management students.
The case study is the first to be published and taught in Indian, and perhaps, global business schools, and is presently being piloted in an IIM-B executive development programme. This will also become part of a larger case study bank that is shared among leading business schools across the world including blue chip B-schools in the US and Europe.
"We are delighted to be an integral part of this unique initiative in collaboration with IIM-B. This is a first-of-its-kind programme, wherein a case study has been developed based on the BPO industry and has been adopted as part of the curriculum. This initiative showcases the evolution of the BPO industry from being perceived as a mere transactional back-office and support function to an essential transformational business function that adds tremendous value to any business", said Swaminathan D., CEO and MD, Infosys BPO.
"This partnership also demonstrates Infosys BPO's commitment to sharing its best practices and educating the managers of tomorrow, ensuring that adequate knowledge and skill sets are developed, which will enable them to take on responsibilities in a myriad of service sectors within the BPO industry", he added.
According to Professor Dinesh Kumar, Chairperson, Research and Publications, IIM-B, "There is an increasing need to develop courses in higher education based on industry requirements. The Infosys BPO case study is likely to become essential reading material for students interested in learning about BPO operations and will ensure that they gain practical knowledge and are better equipped to take on the challenges of the corporate world. Establishing an industry-academia collaboration to train the future generation of workforce is extremely critical. We strongly believe that the Infosys BPO – IIM-B partnership is an important step in this direction".